I thought I'd write a brief note about what I thought was an extremely nice experience during my business trip last week. I was flying by way of Dallas on to Shreveport Louisiana for some training. Louisiana in July would not have been my pick, but that's where the training was. Ugh.
I also don't like to fly...gives me super-bad headaches. Plus, if something goes wrong, you can't really duck, and there's rarely an accident that is no worse than a fender bender. When something goes wrong, it has a great chance of going *very* wrong. As a safety engineer, I tend to look a the complexity of an air craft and dwell on all of the things that can go wrong, and what effect those wrong things might have. It's in my training. It's what keeps me off of roller coasters. Well, that, and roller coasters make my insides churn.
In any event, on this particular trip I remembered everything except the Advil. By the third hour of the trip to Dallas, I had an awful headache. I asked the flight crew if they had any Advil or Tylenol, but alas, they did not. They offered me soda, but that stuff turns your bones into talc, so I declined.
Coffee? Nope. Sorry. She *just* dumped it.
Dang. As it was only a half hour 'till touch-down, I declined their repeated offers to brew a new pot for me. Seemed like a waste of coffee, and I'd be able to get meds on the ground in somewhat short order. I went back to my chair and tried to relax.
In no time at all, one of the kind ladies of the flight crew showed up with a cup of coffee for me. How nice! She mentioned that even if I get a little, the caffeine may help a bit.
I was really surprised that the crew would be so nice to little old me! But wait! There's more!
The lovely woman sitting next to me, understanding that I apparently had a headache, offered me some Advil (or Tylenol). How nice! This is what made her a lovely woman, and not just the lady sitting next to me. These two women helped to restore my faith in humanity!
But there was one more kind person nearby too, because the flight attendant showed up a moment later with Tylenol that another passenger offered up for an ugly fellow passenger in pain. Apparently hearing of someone with a headache, anther passenger volunteered to help out!
I really thought that was nice, and it made that particular flight a pleasant memory in spite of wishing that I could remove my forehead and stick it in my carry-on.
Usually, the few times that I've flown, all I've ever gotten is "no, we don't have that...go sit down and hum".
This was the first time that I've ever flown American Airlines, and I was very pleased. The crew certainly went out of their way to help me out, and did it with a smile. Four smiles, actually, because that's how many women were there when I originally asked, and I'm sure that they had a conversation about making the coffee for me even after I declined.
I have another trip likely to come up in November. I'm hoping to: 1) remember to take Advil, and b) fly American Airlines!
Louisiana was ok, but very hot in July!
- I'm a life-long New Englander, father of 4 challenging kids (I know: I'm supposed to say "wonderful", but while that'd be true, technically speaking, it'd also be misleading), and fortunate husband to my favorite wife of more than 20 years. I've got over 20 years experience breaking things as a test engineer, quality engineer, reliability engineer, and most recently (and most enjoyably) a Product Safety / EMC Compliance Engineer. In the photo, I'm on the left.